FAQ

Common Questions

  • Is transportation provided?

    Upon arriving at the Cancun airport, there will be taxis available. You may also book private transportation, which can be shared, through the hotel. Reserve here


    Transportation will be provided to the ceremony in El Pueblito. Meet at the hotel lobby at 5:00 pm to be transported. 

  • What is the proper attire?

    Welcome Party Attire: Cocktail

    Women in dresses, skirt/top

    Men in slacks, button-down shirt, jacket


    Wedding Ceremony & Reception: Formal

    Women in floor-length gowns

    Men in dark suits or tux with neck/bowtie

  • Where is the hotel located?

    The hotel is located in a private gated resort community, 30 miles from the Cancun International (CUN) airport, near the town of Playa del Carmen. 


    The address of the hotel is Carretera Federal, Cancun - Chetumal Km 298, 77710 Playa del Carmen, Q.R., Mexico

  • Can I get a full refund?

    Good one

  • Is the resort all-inclusive?

    Yes, the resort offers all-inclusive packages as an additional add-on to your discounted room rate. The cost is $177 per person/per night which provides unlimited food and drinks at all of the resort's restaurants and bars.

  • Are kids welcome?

    Kids are welcome at the resort but the wedding ceremony and reception are tailored to adults. 


    You can find kid-friendly activities and amenities at the resort here.


  • What is the closest airport?

    Cancun International Airport (CUN)

  • Can I extend my stay?

    Yes, please do! Discounted rates are extended from Monday, April 17th through Wednesday, April 26th. 

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